This Privacy Policy explains how Haliburton Hockey Haven (“HHH”, “we”, “us”, “our”) collects, uses, discloses, and safeguards personal information when you visit our website, contact us, or register for our programs and services.
If you have questions, contact [email protected]
1) What we collect
We collect information you provide directly and information collected automatically:
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Registration & booking details: parent/guardian name, camper name (where applicable), age, email, phone, emergency contacts, medical/waiver info you submit, and payment-related info (processed by our payment provider).
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Communications: emails, forms, feedback, inquiries.
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Marketing preferences: your opt-in choices (email/SMS/ads).
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Device/cookie data: IP address, browser/device type, pages viewed, and similar analytics (see Cookies).
We collect children’s information from a parent/guardian for program administration and safety.
2) How we use information
We use personal information to:
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Provide and manage programs (registrations, schedules, rosters, safety, support).
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Communicate with you (confirmations, updates, service messages).
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Send marketing (only if you opt in), including information about camps, events, and promotions.
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Improve our website and services (analytics, troubleshooting).
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Maintain security, comply with legal requirements, and enforce policies.
3) Google Customer Match & advertising (the opt-in part)
If you opt in to marketing, we may use your information for advertising across Google services.
What we do
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We may upload a hashed version of your contact info (e.g., email, phone, name, postal code) to Google Customer Match to show ads to you or people with similar interests on Google platforms (e.g., Search, YouTube, Gmail).
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We only include individuals who have given consent to receive marketing from us.
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Google uses this data to match users on its platforms, and we do not receive any new personal information from Google as a result of this process.
Your choices
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You can withdraw consent or opt out of our marketing lists at any time (see Section 9).
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You can also manage ad personalization in your Google account settings.
Data handling
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Input lists are hashed before matching where applicable; we do not add minors to advertising lists.
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We follow Google’s policies and applicable privacy laws. If you withdraw consent, we remove you from future uploads.
4) Legal bases (if you are in the EU/UK)
Where the GDPR/UK GDPR applies, we rely on consent (for marketing/Customer Match), contract (to deliver registrations and services), and legitimate interests (security, analytics, service improvement) where appropriate.
5) Sharing of information
We do not sell personal information. We may share with:
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Service providers/partners who help us operate (e.g., registration platforms, payment processors, email platforms, advertising/analytics providers).
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Authorities where required by law or to protect rights and safety.
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Successors in the event of a reorganization or transfer.
Service providers are given access only as needed and are required to protect information and use it solely to provide services to us.
6) Cookies & similar technologies
We use cookies and similar tools to operate the site, remember preferences, and understand usage.
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Essential cookies run the site (security, load balancing).
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Analytics/Performance help us measure and improve.
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Marketing may be used if you’ve consented to marketing/ads.
You can control cookies in your browser settings.
7) Data retention
We keep personal information only as long as needed for the purposes described above, to meet legal/insurance requirements, or until you withdraw consent for marketing. We may keep minimal records (e.g., opt-in/opt-out logs) for compliance.
8) Security
We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information. No method of transmission or storage is 100% secure.
9) Your rights & choices
Depending on your location, you may have rights to:
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Access and correct your information.
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Withdraw consent for marketing and Customer Match at any time.
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Opt out of our email marketing via the unsubscribe link or by emailing [email protected].
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Request deletion where applicable.
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Complain to your local privacy regulator (in Canada: Office of the Privacy Commissioner of Canada).
We will respond to requests as required by applicable law.
10) Children’s privacy
Our website and marketing lists are intended for adults/parents/guardians. We do not knowingly collect personal information directly from children without parental/guardian consent. If you believe a child has provided us information without consent, contact us and we will delete it.
11) International transfers
Some service providers may process data outside Ontario/Canada (e.g., in the United States). We take steps to ensure appropriate protections consistent with applicable law.
12) Changes to this policy
We may update this Policy from time to time. We will post the updated version with a new effective date. If changes are material, we will provide additional notice where required.
13) Contact us
Email: [email protected]
